Did you know that the tourism and hospitality industry contributes more or less seven trillion US dollars to the economy of the world? This phenomenon is becoming indespensable in our society today. With all the services included in tourist packages such as transportation, accommodation, entertainment, food and beverage, sports and recreation, among others, the industry offers more and more opportunities for business and workers, particularly in communities that welcome and host both local and international guests. With the increasing global economic impact of the travel and hospitality industry, surely you have made a wise decision to be part of this propitious field. However, employment in the industry is also very competitive and you must be equipped with the necessary knowledge and skills to face the demands of the job, particularly in terms of customer relations and service. This worktext is just the right material to help you achieve language competence and skills to access the fast-changing world of the travel and hospitality industry. From learners to users of appropriate language-that us what this text aims you to be.